Missing Libraries and Errors in Kontakt

Library is missing in Kontakt

There could be several reasons why your library is not showing up in Kontakt. The first thing to check is to open Native Access and see if your library is appearing there. If not, please visit our article on what to do when a library is missing from Native Access. If your library is listed in Native Access with Repair in orange letters, please visit this article on how to Repair a library. If your library is listed in Native Access as Installed or Full Version, please try this fix.

With Kontakt open, select Preferences (gear icon on the top right) and then Libraries from the tabs on the left.

Find the library that is missing, and make sure the box is checked to make it visible in Kontakt’s library tab. If the library is not showing up in the list, please try the procedure in the Library is loading in DEMO or Admin mode section below.

Library is loading in DEMO or Admin mode

When a library is showing up in DEMO or Admin mode in Kontakt or Native Access, please try the following procedure.

Navigate to the following location:

macOS: Macintosh HD > Library > Application Support > Native Instruments > Service Center

Windows: C > Program Files > Common Files > Native Instruments > Service Center

If present, delete [LIBRARY NAME].xml

Delete NativeAccess.xml

Restart your computer and relaunch Native Access (allow it to update if necessary). Load your library in Kontakt and see if this solved the issue.

Error message “Library content not found” or “Content missing”

This message will pop up when Kontakt is having trouble locating all or some of the files within a library folder. First, select Locate on the library. Under Resolve Manually, select Browse for Folder. Navigate to the location of your library folder. Once you select the folder, Kontakt should then be able to load the library normally.

If locating the folder isn’t getting you past the missing content screen, you may benefit from a reinstall of the library. To do this, open Native Access and find your library listed under the Installed products tab. Depending on your version of Native Access, hover over Full Version to reveal the option to Reinstall or select the three dots on the bottom right, and then Reinstall. This will download the latest version of the library to your computer. For more detailed instructions, please check out our Reinstalling Products article.

Error message “This instrument belongs to a library that is not installed” or “Your version of Kontakt is too old to load this file”

When these errors occur, the most likely cause is a mismatch between the version of Kontakt you are using and the version required for the library to run.

To resolve this, update your Kontakt to the latest version, and the library should load as normal. See which minimum version of Kontakt is required for your library by visiting our Product Compatibility and Version Chart here.

For Tina Guo Acoustic Cello Legato (Legacy) users: as of July 2022, Kontakt 6.7.1 is now required to run this library. If you are receiving this error, updating your Kontakt version will resolve that for you. If you are unable to update, please reach out to support@cinesamples.com and include the highest version of Kontakt you are able to update to.

Other Kontakt errors

Many other errors in Kontakt can be resolved by simply updating to the latest version of Kontakt or reinstalling your library through Native Access.

To update Kontakt, open Native Access and find Kontakt in the Installed products tab. Depending on your version of Native Access, hover over Full Version to reveal the option to Reinstall or select the three dots on the bottom right, then Reinstall. This will download the latest version to your computer.

To reinstall your library, open Native Access, find your library listed under the Installed products tab, and select Reinstall. For more detailed instructions, please check out our Reinstalling Products article.