Don't see everything in your collection? There could be a couple of things happening here: you might have placed your order using a different email address, or from a different online store.
If you ordered from us using a different email address, drop us a line using the Submit Ticket button or the widget in the lower left corner and we'll merge your accounts so you can see everything in one place. If you're not sure what email address you might have used, see if you can locate your Order ID number for the purchase so we can trace the order that way and find out why it's not showing up in your account.
If you purchased a product from one of our authorized 3rd-party retailers like Time + Space or Best Service, these will not automatically appear in your account on our website. Our Support Team can add these purchases to your account manually -- please send us a PDF copy of the receipt or invoice showing the Order Number and Date of Purchase, as well as the serial code for the library (if it is encoded for Kontakt Player).
Use the ticket widget in the lower left hand corner to upload your documents and we will get the products added to your account as soon as we can!
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